Our Commitment to Your Home Living Experience
At Home Living Store, we’re passionate about helping you transform your living space into a sanctuary of comfort and style. Our carefully curated collections—from premium plants and kitchen essentials to home organization solutions—are selected with your lifestyle in mind. We understand that creating your dream home requires flexibility, which is why we’ve designed a transparent shipping and returns process that reflects our dedication to your complete satisfaction.
Shipping Information
Order Processing
We carefully prepare each order with the attention it deserves. All orders are processed within 1-2 business days from the date your order is placed.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE on orders over $50 | EMS |
Please Note: We ship globally, with the exception of some Asian countries and remote locations. Delivery times may vary during holiday seasons or due to circumstances beyond our control.
Returns & Exchanges Policy
Timeframe for Returns
We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to ensure your new home products integrate seamlessly into your living environment.
Condition Requirements
To be eligible for return or exchange, items must meet the following criteria:
- In original, undamaged condition
- In original packaging with all tags and accessories included
- Unused and in resalable condition
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Edibles & Herbs: All food products and herbs are final sale for health and safety reasons
- Baby Plant Trios: Due to their perishable nature and specialized care requirements
- Opened Cleaning Tools & Appliances: For hygiene reasons
- Personal Care Items from our Health & Wellness collection
- Gift cards and final sale items
Step-by-Step Return Process
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order using the template provided below.
Step 2: Receive Return Authorization
We’ll respond within 24 hours with a Return Authorization Number and detailed shipping instructions.
Step 3: Package Your Items
Securely package the items in their original packaging, including all accessories and documentation.
Step 4: Ship Your Return
Send the package to our returns center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Step 5: Processing
Once received, we’ll inspect your items and process your return or exchange within 3-5 business days.
Refund Information
Refund Timeline
Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:
| Payment Method | Refund Processing Time |
|---|---|
| Credit Cards (Visa, MasterCard, JCB) | 5-10 business days |
| PayPal | 3-5 business days |
Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchange Process
Prefer a different item? We’re happy to help with exchanges for items of equal value. If you’d like a more expensive item, you’ll need to pay the difference. Follow the same process as returns, but indicate you’d like an exchange in your request.
Return/Exchange Request Template
Copy and paste the template below into an email to [email protected] with the subject line “Return/Exchange Request”:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Home Living Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific product]
I confirm that the item(s) are in original condition with packaging intact.
Please provide instructions for proceeding with the return/exchange.
Thank you,
[Your Full Name] [Your Phone Number]Need Assistance?
Our customer service team is here to help make your return or exchange process smooth and hassle-free.
Email: [email protected]
Response Time: Within 24 hours during business days
Store Address: 5114 Greentree Dr, Nashville, US 37211
Note: For international returns outside the US, customers are responsible for any customs duties, taxes, or additional shipping charges. We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.