Term and Conditions

Last Updated: January 2024

Welcome to Home Living Store. These Terms and Conditions govern your use of our website and services. By accessing homelivingsaleshop.com and making purchases, you agree to be bound by these terms.

1. Our Commitment to You

At Home Living Store, we’re dedicated to transforming your living space into a sanctuary of comfort and style. We carefully curate our collections—from premium plants and kitchen essentials to home organization solutions—with your lifestyle in mind. Our transparent policies reflect our commitment to your complete satisfaction.

2. Website Usage and Access

2.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to use our services.

2.2 Account Registration

While not required for browsing, creating an account enables faster checkout and order tracking. You are responsible for maintaining the confidentiality of your account credentials.

2.3 Prohibited Activities

• Using the website for any unlawful purpose
• Attempting to interfere with website security or functionality
• Using automated systems to extract data without permission
• Misrepresenting your identity or providing false information

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of all products. However, slight variations in color or appearance may occur due to monitor settings and natural product characteristics.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we will notify you promptly and provide alternatives or refund the amount paid.

3.3 Special Product Categories

4. Ordering and Payment

4.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed when payment is processed successfully.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are in US dollars. Additional customs duties, taxes, or fees may apply for international orders and are the customer’s responsibility.

4.4 Order Processing

Orders are processed within 1-2 business days. You will receive an order confirmation email once your payment is processed.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship globally except for some Asian countries and remote locations. Delivery times may vary during holidays or due to circumstances beyond our control.

5.3 Risk of Loss

All items purchased are made pursuant to a shipment contract. The risk of loss and title for items passes to you upon delivery to the carrier.

6. Returns and Exchanges

6.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

6.2 Return Conditions

To be eligible for return or exchange, items must be:

• In original, undamaged condition
• In original packaging with all tags and accessories included
• Unused and in resalable condition
• Accompanied by the original receipt or order confirmation

6.3 Return Process

1. Contact customer service within 15 days of receipt
2. Receive Return Authorization and shipping instructions
3. Securely package items in original packaging
4. Ship using a trackable method (customer responsible for shipping costs unless return is due to our error)
5. We inspect and process within 3-5 business days of receipt

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Timing varies by payment method:

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days

Shipping costs are non-refundable unless the return is due to our error.

6.5 Exchanges

We happily exchange for items of equal value. For more expensive items, you’ll need to pay the difference. Follow the same process as returns, indicating your preference for exchange.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Home Living Store or our content suppliers and protected by international copyright laws. The Home Living Store name and logo are trademarks of our company.

8. Limitation of Liability

Home Living Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products. Our total liability for any claim shall not exceed the purchase price of the products in question.

9. User Responsibilities

9.1 Accurate Information

You are responsible for providing accurate and complete information when placing orders, including shipping address and contact details.

9.2 Product Care

For plants and perishable items, you are responsible for providing appropriate care and conditions upon delivery.

9.3 International Orders

International customers are responsible for any customs duties, taxes, or additional shipping charges. We recommend using trackable shipping methods and retaining shipping receipts.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee, United States. Any disputes shall be resolved in the courts of Nashville, Tennessee.